Return & Refunds
At TYTGEAR, we take pride in crafting and delivering high-quality setup gear. Because our business operates on an on-demand manufacturing model, each item is created specifically for you after your order is placed. Please read our Returns and Refunds Policy carefully before making a purchase.
1. Made-to-Order Items (No Buyer’s Remorse)
All of our products—including custom Print-on-Demand items (mousepads, posters, tapestries, coasters) and In-House Hardware (3D printed models, macropads, custom keyboards, IoT devices)—are made to order.
No Returns for Change of Mind
Because these items are custom-produced specifically for you, we do not accept returns, exchanges, or offer refunds for buyer’s remorse, change of mind, or incorrect size/color selections made by the customer.
2. Defective, Damaged, or Incorrect Goods
We stand by the quality of our gear. If your item arrives damaged, defective, or if you receive the wrong product, we will make it right by issuing a replacement or a refund (if eligible).
Mandatory Unboxing Video Requirement
To protect against fraudulent claims, we require a continuous, unedited live unboxing video of the package being opened, clearly showing the shipping label and the defect/damage.
48-Hour Reporting Window
You must contact us at support@tytgear.in within 48 hours of delivery with this unboxing video and clear photos of the issue.
Claims submitted without an unboxing video or reported after the 48-hour window will be rejected.
3. Hardware & 3D Printing Nuances
Please keep in mind the nature of our custom hardware and 3D-printed products:
3D Prints
Minor layer lines, small surface artifacts, or slight aesthetic variations are inherent to the 3D printing process and are not considered defects.
Hardware Components
Our keyboards, macropads, and IoT devices are meticulously hand-assembled and tested. If a functional defect is proven via your unboxing and setup video, it falls under our defective goods policy.
Printed Decor
Slight color variations between your monitor’s display and the final printed fabric/paper are normal and do not qualify as a defect.
4. Order Cancellations
Since orders enter the production or printing phase very quickly, cancellation requests are only accepted if submitted within 6 hours of placing the order.
6-Hour Cancellation Window
Once an order has entered production or the raw materials have been allocated, it cannot be canceled or modified.
5. Refund Process
If your claim for a defective or damaged item is approved and a refund is issued rather than a replacement, the funds will be automatically credited back to your original payment method.
Refund Processing Time
Please remember it can take some time—typically 5–10 business days—for your bank or credit card company to process and post the refund.
6. Contact Us
To initiate a claim or if you have any questions regarding this policy, please email us directly:
